Responsible Inclusive Finance

Good Return helps its partners realise their social goals by providing technical and financial assistance. Good Return helps partners develop and implement poverty tracking, build stronger client protection policies and practices, and create positive customer experiences.

Our technical support consists of institutional assessments (social and client protection), targeted technical assistance and development and promotion of industry tools.


Client Protection Principles of the Smart Campaign

The seven client protection principles are the minimum standards to ensure access to finance is responsible and does no harm. These principles help institutions to achieve high ethical standards and develop long lasting relationship with its clients. For more information visit their website:

Good Return partners with the Smart Campaign to provide Smart Assessments and technical assistance to our financial service provider partners.

Our Expertise

  • In-depth client protection assessment
  • Institutional capacity building
  • TA to strengthen policies and practices
  • Client campaigns

Good Return has conducted Smart Assessments of:

  • CUKK, Indonesia
  • TPC, Cambodia
  • SAMIC, Cambodia
  • SPBD, Fiji
  • SECDEP, Philippines

Our Experience – Highlights

Client protection assessments of:

  • CUKK, Indonesia
  • TPC and SAMIC, Cambodia
  • SPBD, Fiji
  • SECDEP, Philippines
  • Technical assistance to four MFIs (TPC, Sathapana, VisionFund and Kredit) in Cambodia to secure Client Protection Certification


Social Performance Management (SPM)

The USSPM are “management standards” that help institutions achieve their social mission. These management standards consist of best practices “created by and for people in the microfinance”. For more information, visit  their website:

The Cerise SPI 4 Tool, enables institutions to assess and improve their social, environmental and financial performance in line with the USSPM. For more info, visit their website at:

Our Expertise

  • Institutional social audits using CERISE SPI4
  • Capacity development
  • Revision of vision, mission, goals and objectives
  • Development of triple bottom line (Financial, Social and Environmental) strategies and business plans
  • TA to achieve social mission

Our Experience – Highlights

  • Social and environmental assessment of CUKK in Indonesia
  • Supporting the revision of vision, mission and objectives of TPC in Cambodia


SPM – Why Invest?

We encourage institutions with a triple bottom line to strengthen their social performance for a number of reasons:

  • SPM assessments identify gaps and weaknesses within an institution
  • Strengthening SPM practices helps mitigate operational risks and improve financial performance
  • SPM supports the achievement of an institution’s social mission and goals
  • Donors and investors are increasingly looking for institutions that align with the Smart Campaign and USSPM;
  • SPM promotes alignment with financial sector rating metrics such as IRIS



Poverty Targeting, Measurement, & Tracking

PPI is a poverty targeting, measurement and tracking tool for institutions with a mission of poverty alleviation. to serve the poor. With the help of the PPI, institution integrate objective poverty data into planning, delivery and decision making both at programmatic and strategic levels.

For more information visit


Our Expertise

  • Management of the PPI development
  • PPI field testing and users reviews
  • PPI ToT
  • Institutionalization of the PPI

Our Experience – Highlights

Good Return promotes and supports the PPI in six countries. Some of our work is:

  • Management of the PPI development in Fiji, Nepal and Cambodia
  • Sector level PPI ToT in Cambodia, Fiji and Nepal